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Selection: Return Policy
If for any reason you are not completely satisfied with your purchase from SonyBMGTV.com, simply return it within 60 days of receipt for a prompt and friendly refund or exchange. If you should need to return or exchange any item(s):
- Please complete the reverse side of the Packing Slip you received with your order and return it along with the items being sent back.
- Item(s) being returned must be in the original carton.
- When shipping merchandise back, please wrap the item(s) in a sturdy box and secure with strong tape. For your protection, insure it for its value.
- Address your package to our return address below:
Datapak Services Corporation
1000 Austin Ct.
Howell, MI 48836
ATT: Returns
1-800-633-9046
- Return the package prepaid. (Sorry, we cannot accept COD’s.)
- We strongly recommend shipping your return through United Parcel Service (UPS).
- You can also contact us toll free at 1-800-633-9046, Mon. - Sat. 9:00am-6:00pm EST.
Missing Item or Damaged Product Fee
A missing item or damaged product fee will be charged for any product missing the original case/box, packaging material, contents, accessories and/or manuals (i.e., any product not in "like new" condition).
Damaged or Defective Items
If you return a damaged or defective item by mail or to the address listed above, you will receive a credit. You may then choose to purchase a replacement item in the store or online. To make sure the store has your product in stock, call Customer Care at 1-800-633-9046, Mon. - Sat. 9:00am-6:00pm EST..
SonyBMGTV.com reserves the right to deny any return.
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